Refund policy

• Eligibility: Returns are accepted only for damaged, defective, or wrong items delivered.
• Return Request: You must notify us within 2 days of delivery via email with your order number and photographs of the issue.
• Condition: Items must be unused, in original packaging, and returned in the same condition they were received.
• Exchanges: If eligible, you may request an exchange for the same item or another item of equal value.
• Non-Returnable Items: Custom-made, personalized, or bulk order items cannot be returned or exchanged unless damaged on arrival.
• Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or damaged.
• Order Cancellations: You may cancel your order within 24 hours of purchase for a full refund.
• After 24 Hours: Once processing has begun, cancellations cannot be guaranteed.
• Refunds: Approved refunds will be processed to your original method of payment within 3 -7 business days.
• Partial Refunds: For bulk/custom orders, partial refunds may apply depending on work already completed.